Marketing
Contact Details
Persons
Publications
- Culture is the message': The status of cultural capital and its effect on a city's brand equityCustomer Engagement in Utilitarian vs. Hedonic Service Contexts (2011)
- Current, Potential and Future Trajectories for Interdisciplinarity across Service and Design Research (2025)
- Customer engagement behaviours and value co-creationCustomer experience management in B2B markets : CXM value propositions and archetypical CXM strategies (2016)
- (2024)
- Customer experience: fundamental premises and implications for researchCustomer experience management in hospitality: A literature synthesis, new understanding and research agenda (2020)
- 2025
- Customer Experience Management in Business Markets : Strategic Roles of Target Experiences (2022)
- (2018)
- Customer Participation and Value Creation: A Systematic Review and Research Implications (2013)
- (2012)





