Marketing
Persons
Publications
- Customer experience: fundamental premises and implications for researchCustomer Participation and Value Creation: A Systematic Review and Research Implications (2020)
- Customer experience management in B2B markets : CXM value propositions and archetypical CXM strategies (2025)
- Customer Experience Management in Business Markets : Strategic Roles of Target Experiences (2022)
- Customer experience management in hospitality: A literature synthesis, new understanding and research agenda (2018)
- (2013)





