Marketing
University of Turku » Turku School of Economics » Department of Marketing and International Business
Persons
Publications
- Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data (2018)
- Customer service game : Developing theory with students (2012)
- Customers’ responses to institutional complexity in the determination of value
(Naples Forum on Service-konferenssin 2019 abstrakti) (2019) - Data-Driven Personas for Enhanced User Understanding: Combining Empathy with Rationality for Better Insights to Analytics (2020)
- Declining Fitness Levels are a Challenge to Well-Being in Finland – effective actions to increase physical activity and reverse the downward spiral of fitness (2023)





