Isadora Gasparin
isadora.gasparin@utu.fi |
Customer Journeys; Customer Experience; Omnichannel Marketing
- Omnichannel as a Consumer-Based Marketing Strategy (2023)
- Revista de Administracao Contemporanea
- Challenging the "integration imperative": A customer perspective on omnichannel journeys (2022)
- Journal of Retailing and Consumer Services