Advancing conceptual clarity in marketing science : Delineating process and systems perspectives on value co-creation




Makkonen, Hannu; Aspara, Jaakko; Grönroos, Christian; Mäntymäki, Matti

PublisherSage

2026

 Marketing Theory

1470-5931

1741-301X

DOIhttps://doi.org/10.1177/14705931261430777

https://journals.sagepub.com/doi/10.1177/14705931261430777

https://research.utu.fi/converis/portal/detail/Publication/515906254



Conceptual clarity is fundamental to accumulating knowledge in marketing science. This study investigates the construct of value co-creation to assess its conceptual clarity in the academic literature and inform broader theory development in marketing. Drawing on a systematic literature review and statistical analysis of 1224 peer-reviewed articles, we find that while conceptual clarity has improved over time, it remains fragmented. Surprisingly, marketing- and service-focused journals do not exhibit higher conceptual clarity than adjacent fields; moreover, journal ranking correlates negatively with conceptual clarity, whereas author affiliation with prestigious institutions correlates positively with conceptual clarity. To advance the field, we propose a conceptual framework that distinguishes between process and systems perspectives of value co-creation and outline future research avenues grounded in this distinction. We contribute to marketing theory by delineating the value co-creation concept and offering actionable tools for enhancing conceptual clarity, thus supporting more coherent further theorizing and empirically robust research.


The authors received no financial support for the research, authorship, and/or publication of this article.


Last updated on 23/03/2026 08:09:31 AM