Advancing conceptual clarity in marketing science : Delineating process and systems perspectives on value co-creation
: Makkonen, Hannu; Aspara, Jaakko; Grönroos, Christian; Mäntymäki, Matti
Publisher: Sage
: 2026
Marketing Theory
: 1470-5931
: 1741-301X
DOI: https://doi.org/10.1177/14705931261430777
: https://journals.sagepub.com/doi/10.1177/14705931261430777
: https://research.utu.fi/converis/portal/detail/Publication/515906254
Conceptual clarity is fundamental to accumulating knowledge in marketing science. This study investigates the construct of value co-creation to assess its conceptual clarity in the academic literature and inform broader theory development in marketing. Drawing on a systematic literature review and statistical analysis of 1224 peer-reviewed articles, we find that while conceptual clarity has improved over time, it remains fragmented. Surprisingly, marketing- and service-focused journals do not exhibit higher conceptual clarity than adjacent fields; moreover, journal ranking correlates negatively with conceptual clarity, whereas author affiliation with prestigious institutions correlates positively with conceptual clarity. To advance the field, we propose a conceptual framework that distinguishes between process and systems perspectives of value co-creation and outline future research avenues grounded in this distinction. We contribute to marketing theory by delineating the value co-creation concept and offering actionable tools for enhancing conceptual clarity, thus supporting more coherent further theorizing and empirically robust research.
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The authors received no financial support for the research, authorship, and/or publication of this article.