A1 Refereed original research article in a scientific journal
Advancing conceptual clarity in marketing science : Delineating process and systems perspectives on value co-creation
Authors: Makkonen, Hannu; Aspara, Jaakko; Grönroos, Christian; Mäntymäki, Matti
Publisher: Sage
Publication year: 2026
Journal: Marketing Theory
ISSN: 1470-5931
eISSN: 1741-301X
DOI: https://doi.org/10.1177/14705931261430777
Publication's open availability at the time of reporting: Open Access
Publication channel's open availability : Partially Open Access publication channel
Web address : https://journals.sagepub.com/doi/10.1177/14705931261430777
Self-archived copy’s web address: https://research.utu.fi/converis/portal/detail/Publication/515906254
Self-archived copy's licence: CC BY
Self-archived copy's version: Publisher`s PDF
Conceptual clarity is fundamental to accumulating knowledge in marketing science. This study investigates the construct of value co-creation to assess its conceptual clarity in the academic literature and inform broader theory development in marketing. Drawing on a systematic literature review and statistical analysis of 1224 peer-reviewed articles, we find that while conceptual clarity has improved over time, it remains fragmented. Surprisingly, marketing- and service-focused journals do not exhibit higher conceptual clarity than adjacent fields; moreover, journal ranking correlates negatively with conceptual clarity, whereas author affiliation with prestigious institutions correlates positively with conceptual clarity. To advance the field, we propose a conceptual framework that distinguishes between process and systems perspectives of value co-creation and outline future research avenues grounded in this distinction. We contribute to marketing theory by delineating the value co-creation concept and offering actionable tools for enhancing conceptual clarity, thus supporting more coherent further theorizing and empirically robust research.
Downloadable publication This is an electronic reprint of the original article. |
Funding information in the publication:
The authors received no financial support for the research, authorship, and/or publication of this article.