Fresh Perspectives on Customer Experience

: Janet R. McColl-Kennedy, Anders Gustafsson, Elina Jaakkola, Phil Klaus, Zoe Jane Radnor, Helen Perks, Margareta Friman

Publisher: Emerald

: Bingley

: 2015

: Journal of Services Marketing

: 29

: 6-7

: 430

: 435

: 6

: 0887-6045

DOI: https://doi.org/10.1108/JSM-01-2015-0054

: http://www.emeraldinsight.com/doi/pdfplus/10.1108/JSM-01-2015-0054