A1 Refereed original research article in a scientific journal

Fresh Perspectives on Customer Experience

Authors: Janet R. McColl-Kennedy, Anders Gustafsson, Elina Jaakkola, Phil Klaus, Zoe Jane Radnor, Helen Perks, Margareta Friman

Publisher: Emerald

Publishing place: Bingley

Publication year: 2015

Journal: Journal of Services Marketing

Volume: 29

Issue: 6-7

First page : 430

Last page: 435

Number of pages: 6

ISSN: 0887-6045

DOI: https://doi.org/10.1108/JSM-01-2015-0054(external)

Web address : http://www.emeraldinsight.com/doi/pdfplus/10.1108/JSM-01-2015-0054(external)