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    University of Turku » Turku School of Economics » Department of Marketing and International Business


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    • Culture is the message': The status of cultural capital and its effect on a city's brand equity  (2011)
    • Current, Potential and Future Trajectories for Interdisciplinarity across Service and Design Research  (2025)
    • Customer engagement behaviours and value co-creation  (2016)
    • Customer Engagement in Utilitarian vs. Hedonic Service Contexts  (2024)
    • Customer experience: fundamental premises and implications for research  (2020)
    • Customer experience management in B2B markets : CXM value propositions and archetypical CXM strategies  (2025)
    • Customer Experience Management in Business Markets : Strategic Roles of Target Experiences  (2022)
    • Customer experience management in hospitality: A literature synthesis, new understanding and research agenda  (2018)
    • Customer Participation and Value Creation: A Systematic Review and Research Implications  (2013)
    • Customer participation: Conceptual foundations and empirical insights  (2012)

    Last updated on 02/02/2022 01:17:01 AM

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