AI Governance as a Mediator Between Institutional Pressures and Workplace Use of Generative AI




Pervez, Helen; Minkkinen, Matti; Jylhä, Henrietta; Mäntymäki, Matti

Achilleos, Achilleas; Forti, Stefano; Papadopoulos, George Angelos; Pappas, Ilias

IFIP Conference on e-Business, eServices, and e-Society

2025

 Lecture Notes in Computer Science

Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development : 24th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2025, Limassol, Cyprus, September 9–11, 2025, Proceedings

16079

276

287

978-3-032-06163-8

978-3-032-06164-5

0302-9743

1611-3349

DOIhttps://doi.org/10.1007/978-3-032-06164-5_20

https://doi.org/10.1007/978-3-032-06164-5_20



As Generative Artificial Intelligence (GenAI) technologies proliferate across industries, organizations increasingly depend on them to adapt to dynamic, competitive, and regulation-heavy environments. While institutional forces often drive the adoption of such technologies, the role of institutional pressures and governance of GenAI in shaping individual-level GenAI usage remains underexplored. To bridge the gap, this study develops a conceptual framework to examine how institutional pressures influence professional usage of GenAI, with GenAI governance acting as a mediating mechanism. Grounded in institutional theory, the framework incorporates coercive, normative, and mimetic pressures as antecedents to GenAI usage. GenAI governance practices encompassing transparency, ethical safeguards, and usage monitoring are considered as mediators in this relationship. The developed conceptual framework proposes that while institutional pressures directly shape professional GenAI usage, their effects are likely to be significantly strengthened or mitigated by the presence of GenAI governance. This research contributes to institutional approaches to emerging AI technologies by highlighting the mediating role of GenAI governance. The study also addresses a critical gap in the IS literature by focusing on institutional and governance determinants of individual-level technology use. As a result, this paper offers theoretical insights for responsible GenAI integration in professional settings.



Last updated on 03/12/2025 10:01:56 AM