A4 Refereed article in a conference publication
AI Governance as a Mediator Between Institutional Pressures and Workplace Use of Generative AI
Authors: Pervez, Helen; Minkkinen, Matti; Jylhä, Henrietta; Mäntymäki, Matti
Editors: Achilleos, Achilleas; Forti, Stefano; Papadopoulos, George Angelos; Pappas, Ilias
Conference name: IFIP Conference on e-Business, eServices, and e-Society
Publication year: 2025
Journal: Lecture Notes in Computer Science
Book title : Pervasive Digital Services for People’s Well-Being, Inclusion and Sustainable Development : 24th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2025, Limassol, Cyprus, September 9–11, 2025, Proceedings
Volume: 16079
First page : 276
Last page: 287
ISBN: 978-3-032-06163-8
eISBN: 978-3-032-06164-5
ISSN: 0302-9743
eISSN: 1611-3349
DOI: https://doi.org/10.1007/978-3-032-06164-5_20
Publication's open availability at the time of reporting: No Open Access
Publication channel's open availability : No Open Access publication channel
Web address : https://doi.org/10.1007/978-3-032-06164-5_20
As Generative Artificial Intelligence (GenAI) technologies proliferate across industries, organizations increasingly depend on them to adapt to dynamic, competitive, and regulation-heavy environments. While institutional forces often drive the adoption of such technologies, the role of institutional pressures and governance of GenAI in shaping individual-level GenAI usage remains underexplored. To bridge the gap, this study develops a conceptual framework to examine how institutional pressures influence professional usage of GenAI, with GenAI governance acting as a mediating mechanism. Grounded in institutional theory, the framework incorporates coercive, normative, and mimetic pressures as antecedents to GenAI usage. GenAI governance practices encompassing transparency, ethical safeguards, and usage monitoring are considered as mediators in this relationship. The developed conceptual framework proposes that while institutional pressures directly shape professional GenAI usage, their effects are likely to be significantly strengthened or mitigated by the presence of GenAI governance. This research contributes to institutional approaches to emerging AI technologies by highlighting the mediating role of GenAI governance. The study also addresses a critical gap in the IS literature by focusing on institutional and governance determinants of individual-level technology use. As a result, this paper offers theoretical insights for responsible GenAI integration in professional settings.