Explaining data-driven personas to end users
: Soon Gyo Jung, Joni Salminen, Bernard J. Jansen
: Alison Smith-Renner, Styliani Kleanthous, Brian Lim, Tsvi Kuflik, Simone Stumpf, Jahna Otterbacher, Advait Sarkar, Casey Dugan, Avital Shulner
: Workshop on Explainable Smart Systems for Algorithmic Transparency in Emerging Technologies
Publisher: CEUR-WS
: 2020
CEUR Workshop Proceedings
: 2020 Workshop on Explainable Smart Systems for Algorithmic Transparency in Emerging Technologies, ExSS-ATEC 2020
CEUR Workshop Proceedings
: CEUR Workshop Proceedings
: 2582
: 1613-0073
: http://ceur-ws.org/Vol-2582/
: https://research.utu.fi/converis/portal/detail/Publication/48042328
Enabled by digital user data and algorithms, persona user interfaces
(UI) are moving to digital formats. However, algorithms and user data,
if left unexplained to end users, might leave data-driven personas
(DDPs) difficult to understand and trust. This is because the data and
the way it is processed are complex and not self-evident, requiring
explanations of the DDP information and UIs. In this research, we
provide a proof of concept for adding transparency to DDP using a real
system UI. Furthermore, we demonstrate ways to add breakdown information
that can help alleviate user stereotyping associated with the use of
personas.