Explaining data-driven personas to end users
: Soon Gyo Jung, Joni Salminen, Bernard J. Jansen
: Alison Smith-Renner, Styliani Kleanthous, Brian Lim, Tsvi Kuflik, Simone Stumpf, Jahna Otterbacher, Advait Sarkar, Casey Dugan, Avital Shulner
: Workshop on Explainable Smart Systems for Algorithmic Transparency in Emerging Technologies
Publisher: CEUR-WS
: 2020
: CEUR Workshop Proceedings
: 2020 Workshop on Explainable Smart Systems for Algorithmic Transparency in Emerging Technologies, ExSS-ATEC 2020
: CEUR Workshop Proceedings
: CEUR Workshop Proceedings
: 2582
: 1613-0073
: http://ceur-ws.org/Vol-2582/(external)
: https://research.utu.fi/converis/portal/detail/Publication/48042328(external)
Enabled by digital user data and algorithms, persona user interfaces
(UI) are moving to digital formats. However, algorithms and user data,
if left unexplained to end users, might leave data-driven personas
(DDPs) difficult to understand and trust. This is because the data and
the way it is processed are complex and not self-evident, requiring
explanations of the DDP information and UIs. In this research, we
provide a proof of concept for adding transparency to DDP using a real
system UI. Furthermore, we demonstrate ways to add breakdown information
that can help alleviate user stereotyping associated with the use of
personas.