Sensemaking of business relationships in international small firms




Talukder Sazzad; Ivanova-Gongne Maria; Barner-Rasmussen Wilhelm

Ivanova-Gongne, M; Torkkeli, L; Koporcic, N; Barner-Rasmussen, W

PublisherRoutledge

ABINGDON

2024

Individuals in B2B Marketing

ROUTLEDGE STUD MARK

Routledge Studies in Marketing

41

110

133

24

978-1-032-48220-0

978-1-003-38803-6

DOIhttps://doi.org/10.4324/9781003388036-9

https://doi.org/10.4324/9781003388036-9



Expanding and sustaining B2B relationships is crucial for the survival of SMEs in international business. The language choice of SME decision-makers can support social interaction and improve common understanding. Yet, little is known about how decision-makers’ language background influences their sensemaking of international business relationships. Based on a five-year longitudinal study in 22 Finnish international small firms, this study captures three phases of the B2B relationship process, in which the influence of decision-makers’ language background is found in terms of their making sense of potential relationship value, knowledge sharing, and deciding on relationship continuity. The findings provide evidence that decision-makers initiate a business relationship with a particular buyer/supplier to increase knowledge sharing, which is facilitated or hindered by decision-makers’ language-based affinity and linguistic identity.



Last updated on 2025-27-01 at 19:21