A3 Refereed book chapter or chapter in a compilation book

Sensemaking of business relationships in international small firms




AuthorsTalukder Sazzad; Ivanova-Gongne Maria; Barner-Rasmussen Wilhelm

EditorsIvanova-Gongne, M; Torkkeli, L; Koporcic, N; Barner-Rasmussen, W

PublisherRoutledge

Publishing placeABINGDON

Publication year2024

Book title Individuals in B2B Marketing

Journal acronymROUTLEDGE STUD MARK

Series titleRoutledge Studies in Marketing

Volume41

First page 110

Last page133

Number of pages24

ISBN978-1-032-48220-0

eISBN978-1-003-38803-6

DOIhttps://doi.org/10.4324/9781003388036-9

Web address https://doi.org/10.4324/9781003388036-9


Abstract

Expanding and sustaining B2B relationships is crucial for the survival of SMEs in international business. The language choice of SME decision-makers can support social interaction and improve common understanding. Yet, little is known about how decision-makers’ language background influences their sensemaking of international business relationships. Based on a five-year longitudinal study in 22 Finnish international small firms, this study captures three phases of the B2B relationship process, in which the influence of decision-makers’ language background is found in terms of their making sense of potential relationship value, knowledge sharing, and deciding on relationship continuity. The findings provide evidence that decision-makers initiate a business relationship with a particular buyer/supplier to increase knowledge sharing, which is facilitated or hindered by decision-makers’ language-based affinity and linguistic identity.



Last updated on 2025-27-01 at 19:21