A3 Refereed book chapter or chapter in a compilation book
Sensemaking of business relationships in international small firms
Authors: Talukder Sazzad; Ivanova-Gongne Maria; Barner-Rasmussen Wilhelm
Editors: Ivanova-Gongne, M; Torkkeli, L; Koporcic, N; Barner-Rasmussen, W
Publisher: Routledge
Publishing place: ABINGDON
Publication year: 2024
Book title : Individuals in B2B Marketing
Journal acronym: ROUTLEDGE STUD MARK
Series title: Routledge Studies in Marketing
Volume: 41
First page : 110
Last page: 133
Number of pages: 24
ISBN: 978-1-032-48220-0
eISBN: 978-1-003-38803-6
DOI: https://doi.org/10.4324/9781003388036-9
Web address : https://doi.org/10.4324/9781003388036-9
Expanding and sustaining B2B relationships is crucial for the survival of SMEs in international business. The language choice of SME decision-makers can support social interaction and improve common understanding. Yet, little is known about how decision-makers’ language background influences their sensemaking of international business relationships. Based on a five-year longitudinal study in 22 Finnish international small firms, this study captures three phases of the B2B relationship process, in which the influence of decision-makers’ language background is found in terms of their making sense of potential relationship value, knowledge sharing, and deciding on relationship continuity. The findings provide evidence that decision-makers initiate a business relationship with a particular buyer/supplier to increase knowledge sharing, which is facilitated or hindered by decision-makers’ language-based affinity and linguistic identity.