A3 Refereed book chapter or chapter in a compilation book
The Road to Productivity With Automatization: Dialogue Between the Experienced and Measured
Authors: Maija Vähämäki, Tero Kuusi, Maarit Laiho, Martti Kulvik
Editors: Seppo Poutanen, Anne Kovalainen, Petri Rouvinen
Edition: 1st edition
Publishing place: New York
Publication year: 2019
Book title : Digital Work and the Platform Economy: Understanding Tasks, Skills and Capabilities in the New Era
Series title: Routledge Studies in Innovation, Organizations and Technology
First page : 116
Last page: 141
ISBN: 978-1-13-860584-8
eISBN: 978-0-42-946792-9
Web address : https://www.taylorfrancis.com/books/9780429467929/chapters/10.4324/9780429467929-7
In this chapter, we focus on analyzing a single case of partial automatization in office work. We assess
the productivity effects of partial automatization of office work and how
employees adjust to digital change. We approach this by developing a
fine-grained measurement instrument designed to evaluate productivity
in the automatization environment. In parallel, we look at the adaptation
process through employees’ eyes via focus group discussions. The human
agency in a complex, digitizing service production environment faces
endless updates and successive but typically incomplete automatization
projects. This raises concerns about employees’ abilities and motivation
to adapt and, consequently, about the sustainability and true productivity
impact of digital automatization.
