A3 Vertaisarvioitu kirjan tai muun kokoomateoksen osa
The Road to Productivity With Automatization: Dialogue Between the Experienced and Measured
Tekijät: Maija Vähämäki, Tero Kuusi, Maarit Laiho, Martti Kulvik
Toimittaja: Seppo Poutanen, Anne Kovalainen, Petri Rouvinen
Painos: 1st edition
Kustannuspaikka: New York
Julkaisuvuosi: 2019
Kokoomateoksen nimi: Digital Work and the Platform Economy: Understanding Tasks, Skills and Capabilities in the New Era
Sarjan nimi: Routledge Studies in Innovation, Organizations and Technology
Aloitussivu: 116
Lopetussivu: 141
ISBN: 978-1-13-860584-8
eISBN: 978-0-42-946792-9
Verkko-osoite: https://www.taylorfrancis.com/books/9780429467929/chapters/10.4324/9780429467929-7
In this chapter, we focus on analyzing a single case of partial automatization in office work. We assess
the productivity effects of partial automatization of office work and how
employees adjust to digital change. We approach this by developing a
fine-grained measurement instrument designed to evaluate productivity
in the automatization environment. In parallel, we look at the adaptation
process through employees’ eyes via focus group discussions. The human
agency in a complex, digitizing service production environment faces
endless updates and successive but typically incomplete automatization
projects. This raises concerns about employees’ abilities and motivation
to adapt and, consequently, about the sustainability and true productivity
impact of digital automatization.
