Natural disasters, power cuts and fires
do not discriminate, but they happen to both private and public organizations. Prior
literature has agreed that business continuity management (BCM) requires
commitment from all levels of an organization. However, the roles of different
internal and external stakeholders in BCM practices have not been discussed in
prior literature. This study focuses on BCM stakeholders in continuity
practices in the public sector. We report the results of a qualitative case
study with 16 interviews. The support from senior and middle management was expected,
IT experts were valued, the role of users was not deemed important, and external
service providers were trusted partners but also considered “the biggest
headaches” by the interviewed managers.