A4 Vertaisarvioitu artikkeli konferenssijulkaisussa
The Effects of Shift Generation on Staff Rostering
Tekijät: Nurmi Kimmo, Kyngäs Jari, Kyngäs Nico
Toimittaja: Moosaei Hossein, Hladík Milan, Pardalos Panos M.
Konferenssin vakiintunut nimi: International Conference on the Dynamics of Information Systems
Kustantaja: Springer Science and Business Media Deutschland GmbH
Kustannuspaikka: Cham
Julkaisuvuosi: 2024
Journal: Lecture Notes in Computer Science
Kokoomateoksen nimi: Dynamics of Information Systems: 6th International Conference, DIS 2023, Prague, Czech Republic, September 3–6, 2023, Revised Selected Papers
Tietokannassa oleva lehden nimi: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Sarjan nimi: Lecture Notes in Computer Science
Vuosikerta: 14321
Aloitussivu: 203
Lopetussivu: 217
ISBN: 978-3-031-50319-1
eISBN: 978-3-031-50320-7
eISSN: 1611-3349
DOI: https://doi.org/10.1007/978-3-031-50320-7_15
Verkko-osoite: https://doi.org/10.1007/978-3-031-50320-7_15
To the best of our knowledge, this is the first paper to examine the effect of shift structures on staff rostering optimization. The study showed that the generated shift structures have a significant effect on optimizing the staff rosters. The study also showed that we should allow longer working days, because they imply better consideration of the stress and risk factors introduced by the Finnish Institute of Occupational Health. The PEASTP metaheuristic, a computational intelligence framework, was used to justify the findings. The results were obtained using a real-world instance from a Finnish contact center.
