A4 Refereed article in a conference publication
The Effects of Shift Generation on Staff Rostering
Authors: Nurmi Kimmo, Kyngäs Jari, Kyngäs Nico
Editors: Moosaei Hossein, Hladík Milan, Pardalos Panos M.
Conference name: International Conference on the Dynamics of Information Systems
Publisher: Springer Science and Business Media Deutschland GmbH
Publishing place: Cham
Publication year: 2024
Journal: Lecture Notes in Computer Science
Book title : Dynamics of Information Systems: 6th International Conference, DIS 2023, Prague, Czech Republic, September 3–6, 2023, Revised Selected Papers
Journal name in source: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Series title: Lecture Notes in Computer Science
Volume: 14321
First page : 203
Last page: 217
ISBN: 978-3-031-50319-1
eISBN: 978-3-031-50320-7
eISSN: 1611-3349
DOI: https://doi.org/10.1007/978-3-031-50320-7_15
Web address : https://doi.org/10.1007/978-3-031-50320-7_15
To the best of our knowledge, this is the first paper to examine the effect of shift structures on staff rostering optimization. The study showed that the generated shift structures have a significant effect on optimizing the staff rosters. The study also showed that we should allow longer working days, because they imply better consideration of the stress and risk factors introduced by the Finnish Institute of Occupational Health. The PEASTP metaheuristic, a computational intelligence framework, was used to justify the findings. The results were obtained using a real-world instance from a Finnish contact center.
