Reputation in the context of services – Empirical findings from two service sectors

: Empirical findings from two service sectors

: Kati Suomi, Raija Järvinen

: Bo van ded Rhee, Liana Victorino

: International Research Symposium on Service Excellent in Management

: 2011

: Advances in Service Quality, Innovation and Excellence

: 964

: 973

: 978-0-578-08457-2