A4 Refereed article in a conference publication

Reputation in the context of services – Empirical findings from two service sectors

Subtitle: Empirical findings from two service sectors

Authors: Kati Suomi, Raija Järvinen

Editors: Bo van ded Rhee, Liana Victorino

Conference name: International Research Symposium on Service Excellent in Management

Publication year: 2011

Book title : Advances in Service Quality, Innovation and Excellence

First page : 964

Last page: 973

ISBN: 978-0-578-08457-2