On the definition of customer experience: Repacking old concepts?

: Larissa Carine Braz Becker

: -

: SERVSIG Conference

: 2018

: SERVSIG Conference Proceedings, Paris: Opportunities for Services in a Challenging World

: 68

: 71

: 978-2-9516606-3-2

: https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

: https://research.utu.fi/converis/portal/detail/Publication/31407614