Perceived After Sales Service Quality: Communication within the Service Chain

: Mwegerano A, Kankaaranta J, Hameenoja O, Suominen A

: 2012

 Quality Technology and Quantitative Management

: 4

: 9

: 4

: 407

: 419

: 13

: 1684-3703

DOI: https://doi.org/10.1080/16843703.2012.11673301