A1 Refereed original research article in a scientific journal

Perceived After Sales Service Quality: Communication within the Service Chain

Authors: Mwegerano A, Kankaaranta J, Hameenoja O, Suominen A

Publication year: 2012

Journal: Quality Technology and Quantitative Management

Number in series: 4

Volume: 9

Issue: 4

First page : 407

Last page: 419

Number of pages: 13

ISSN: 1684-3703

DOI: https://doi.org/10.1080/16843703.2012.11673301