Other publication
Drawing a theory map for customer experience – A systematic metatheoretical analysis
(Abstrakti esityksestä 5th Naples Forum on Service -konferenssissa, 6.-9.6. 2017, Sorrento)
Authors: Larissa Carine Braz Becker, Elina Jaakkola
Editors: Evert Gummesson, Cristina Mele, Francesco Polese
Conference name: Naples Forum on Service
Publisher: Youcanprint Self-Publishing
Publication year: 2017
Book title : The 5th Naples Forum on Service
ISBN: 978-88-92667-57-0
Web address : http://www.naplesforumonservice.it/uploads/files/FORUMbook.pdf#page=15(external)
Self-archived copy’s web address: https://research.utu.fi/converis/portal/detail/Publication/20776891(external)
Downloadable publication This is an electronic reprint of the original article. |