A4 Vertaisarvioitu artikkeli konferenssijulkaisussa

Co-designing Employee-driven Service Development Instruments for Public Health Care




TekijätLahtinen Katriina, Laalo Hanna, Kaartemo Valtteri, Järvinen Marika, Lumiaho Liisa

ToimittajaMarja Toivonen

Konferenssin vakiintunut nimiXXIV International RESER Conference 2014

KustannuspaikkaEspoo

Julkaisuvuosi2014

Kokoomateoksen nimi24th Annual RESER Conference: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare

Aloitussivu804

Lopetussivu816

Sivujen määrä13

ISBN978-951-38-7436-0

Verkko-osoitehttp://www.reser2014.fi/docs/RESER_2014_Proceedings.pdf


Tiivistelmä

The paper presents an action research on co-designing employee-driven service development instruments for public health care professionals. The empirical study examines how the methods and tools co-designed for service development with the workers could support employee-driven innovation initiatives in health care organizations, and strengthen the approach and emphasis on the discovery of unmet human needs in service development. Particularly, the research findings focus on how the co-designed instruments overcome the identified barriers for engaging health care professionals in employee-driven innovation processes.



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