A4 Refereed article in a conference publication

Co-designing Employee-driven Service Development Instruments for Public Health Care




AuthorsLahtinen Katriina, Laalo Hanna, Kaartemo Valtteri, Järvinen Marika, Lumiaho Liisa

EditorsMarja Toivonen

Conference nameXXIV International RESER Conference 2014

Publishing placeEspoo

Publication year2014

Book title 24th Annual RESER Conference: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare

First page 804

Last page816

Number of pages13

ISBN978-951-38-7436-0

Web address http://www.reser2014.fi/docs/RESER_2014_Proceedings.pdf


Abstract

The paper presents an action research on co-designing employee-driven service development instruments for public health care professionals. The empirical study examines how the methods and tools co-designed for service development with the workers could support employee-driven innovation initiatives in health care organizations, and strengthen the approach and emphasis on the discovery of unmet human needs in service development. Particularly, the research findings focus on how the co-designed instruments overcome the identified barriers for engaging health care professionals in employee-driven innovation processes.



Last updated on 26/11/2024 11:37:37 AM