A4 Refereed article in a conference publication
Exploring IT Outsourcing Governance with Vendor’s Interpersonal Networks: A Case Study
Authors: Tingting Lin, Riitta Hekkala
Editors: Julia Kotlarsky, Ilan Oshri, Leslie P. Willcocks
Conference name: 8th Global Sourcing Workshop 2014
Publication year: 2014
Book title : Governing Sourcing Relationships. A Collection of Studies at the Country, Sector and Firm Level
Series title: Lecture Notes in Business Information Processing
Volume: 195
First page : 18
Last page: 34
Number of pages: 17
ISBN: 978-3-319-11366-1
eISBN: 978-3-319-11367-8
ISSN: 1865-1348
DOI: https://doi.org/10.1007/978-3-319-11367-8_2
Web address : http://link.springer.com/chapter/10.1007%2F978-3-319-11367-8_2
The governance of IT outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective governance forms in different organizational contexts, but few have studied the association between governance forms and interpersonal networks. With a single case study from a vendor’s perspective in an ITO dyad, this research strives to explore and empirically understand how interpersonal networks reflect and influence ITO governance. Social Network Analysis (SNA) was conducted for whole-network analysis on 24 team members in an ITO vendor company. In addition, open-ended interviews with six selected team members were utilized to identify the governance form from the vendor’s perspective. The findings suggest that the similarity between formal and informal interpersonal networks reflects a hierarchical form of governance; and the hierarchy governance is in
turn reinforced by the geographically dispersed nature of team members.
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