A4 Vertaisarvioitu artikkeli konferenssijulkaisussa
Exploring IT Outsourcing Governance with Vendor’s Interpersonal Networks: A Case Study
Tekijät: Tingting Lin, Riitta Hekkala
Toimittaja: Julia Kotlarsky, Ilan Oshri, Leslie P. Willcocks
Konferenssin vakiintunut nimi: 8th Global Sourcing Workshop 2014
Julkaisuvuosi: 2014
Kokoomateoksen nimi: Governing Sourcing Relationships. A Collection of Studies at the Country, Sector and Firm Level
Sarjan nimi: Lecture Notes in Business Information Processing
Vuosikerta: 195
Aloitussivu: 18
Lopetussivu: 34
Sivujen määrä: 17
ISBN: 978-3-319-11366-1
eISBN: 978-3-319-11367-8
ISSN: 1865-1348
DOI: https://doi.org/10.1007/978-3-319-11367-8_2
Verkko-osoite: http://link.springer.com/chapter/10.1007%2F978-3-319-11367-8_2
The governance of IT outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective governance forms in different organizational contexts, but few have studied the association between governance forms and interpersonal networks. With a single case study from a vendor’s perspective in an ITO dyad, this research strives to explore and empirically understand how interpersonal networks reflect and influence ITO governance. Social Network Analysis (SNA) was conducted for whole-network analysis on 24 team members in an ITO vendor company. In addition, open-ended interviews with six selected team members were utilized to identify the governance form from the vendor’s perspective. The findings suggest that the similarity between formal and informal interpersonal networks reflects a hierarchical form of governance; and the hierarchy governance is in
turn reinforced by the geographically dispersed nature of team members.
Ladattava julkaisu This is an electronic reprint of the original article. |  |
