Software systems have a growing importance in

how services are delivered in the present-day. New methods and

technologies are constantly introduced for realizing novel

services in a wide range of industries. For example, software has

been integral to the delivery of financial services. In this study,

stakeholder engagement in the development of software systems

is examined. Two software development projects are selected for

their varying degrees of product and service content. Both teams

use an adapted stakeholder identification framework developed

for the healthcare industry to identify stakeholders for the new

software systems. This paper presents the preliminary

conclusion that the adapted stakeholder identification

framework is suitable for new financial services software system

development. The differences in stakeholders for the

development of new software systems of dissimilar productservice

mix are discussed in the paper, highlighting four key

observations in the perspectives of product quality, relationship

management, product support by customer, and service delivery

process.