A4 Refereed article in a conference publication
The Influence of Product and Service Ratio on Stakeholder Interaction in Software System Development
Authors: Man Hang Yip, Tomi Juhola
Editors: Dundar F. Kocaoglu
Conference name: Portland international conference on management of engineering and technology
Publication year: 2014
Book title : 2014 Proceedings of PICMET '14: Infrastructure and Service Integration
First page : 2269
Last page: 2279
Number of pages: 11
ISBN: 978-1-890843-29-8
eISBN: 978-1-890843-30-4
ISSN: 2159-5100
Web address : http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6921123
Software systems have a growing importance in
how services are delivered in the present-day. New methods and
technologies are constantly introduced for realizing novel
services in a wide range of industries. For example, software has
been integral to the delivery of financial services. In this study,
stakeholder engagement in the development of software systems
is examined. Two software development projects are selected for
their varying degrees of product and service content. Both teams
use an adapted stakeholder identification framework developed
for the healthcare industry to identify stakeholders for the new
software systems. This paper presents the preliminary
conclusion that the adapted stakeholder identification
framework is suitable for new financial services software system
development. The differences in stakeholders for the
development of new software systems of dissimilar productservice
mix are discussed in the paper, highlighting four key
observations in the perspectives of product quality, relationship
management, product support by customer, and service delivery
process.
