Drivers of customer satisfaction and relationship quality in system delivery projects

: Haverila M, Martinsuo M, Naumann E

: 2013

 Journal of Strategic Marketing

: Journal of Strategic Marketing

: 21

: 7

DOI: https://doi.org/10.1080/0965254X.2013.804860

: http://www.scopus.com/inward/record.url?eid=2-s2.0-84890430307&partnerID=MN8TOARS