A1 Refereed original research article in a scientific journal

Drivers of customer satisfaction and relationship quality in system delivery projects

Authors: Haverila M, Martinsuo M, Naumann E

Publication year: 2013

Journal: Journal of Strategic Marketing

Journal name in source: Journal of Strategic Marketing

Volume: 21

Issue: 7

DOI: https://doi.org/10.1080/0965254X.2013.804860

Web address : http://www.scopus.com/inward/record.url?eid=2-s2.0-84890430307&partnerID=MN8TOARS