Classification of customers satisfaction attributes: An application of online hotel review analysis.

: Dong Jian, Li Hongxiu, Zhang Xianfeng

: Hongxiu Li, Matti Mäntymäki & Xianfeng Zhang

: Conference on e-Business, e-Services and e-Society

: 2014

: Digital Services and Information Intelligence: 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014: Sanya, China, November 28-30, 2014: Proceedings

: Digital services and information intelligence

: 445

: 238

: 250

: 978-3-662-45525-8

: 978-3-662-45526-5

DOI: https://doi.org/10.1007/978-3-662-45526-5_23