A4 Refereed article in a conference publication

Classification of customers satisfaction attributes: An application of online hotel review analysis.

Authors: Dong Jian, Li Hongxiu, Zhang Xianfeng

Editors: Hongxiu Li, Matti Mäntymäki & Xianfeng Zhang

Conference name: Conference on e-Business, e-Services and e-Society

Publication year: 2014

Book title : Digital Services and Information Intelligence: 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014: Sanya, China, November 28-30, 2014: Proceedings

Series title: Digital services and information intelligence

Number in series: 445

First page : 238

Last page: 250

ISBN: 978-3-662-45525-8

eISBN: 978-3-662-45526-5

DOI: https://doi.org/10.1007/978-3-662-45526-5_23