Harri Terho
Doctor of Science (Econ. & Bus. Adm.), Docent
harri.terho@utu.fi +358 29 450 4095 +358 40 566 4895 Rehtorinpellonkatu 3 Turku ORCID-tunniste: https://orcid.org/0000-0001-9026-6512 |
B-to-B marketing; B-to-B sales, Customer value, Value-based selling, Solution business; CRM; Customer portfolio management; Customer Experience; Customer experience management; Customer Journeys; Digital marketing, Social Media marketing, Marketing Performance
I hold the positions of Associate Professor of Marketing (tenure track) at Turku School of Economics, and Docent at Lappeenranta technical University. Previously I have worked as Associate Professor (2022-2023) at Tampere University, University researcher (2017-2022) at Turku School of Economics, Collegium Researcher at Turku Institute for Advanced Studies, TIAS (2014-2016), and as a Postdoctoral Researcher at TSE (2008-2013).
My research has been published in leading general and B2B marketing Journals such as Journal of the Academy of Marketing Science, Industrial Marketing Management, Journal of Business Research, MIT Sloan Management Review, Journal of Interactive Marketing, Journal of Personal Selling and Sales Management among others. I'm currently an editorial board member in Industrial Marketing Management, Journal of Business Research, and Journal of Business-to-Business Marketing.
My research profile focuses broadly on B2B marketing and I have currently published around 30 Journal Articles in this area. My research expertise covers four broad themes of (1) Customer value-based marketing and sales, (2) Business relationships and their management, (3) Digital and social media marketing in B2B, and (4) Customer journeys and customer experience management in B2B. Methodologically I'm versatile as I do both qualitative “theory-building” and quantitative “theory-testing” research. I have used a wide range of methods in my research including quantitative (e.g. PLS, maximum likelihood SEM, multivariate methods, random forests, scale development, experiments), qualitative (inductive approaches such as Gioia and TIU, Nvivo), set-theoretic methods (fsQCA), as well as conceptual research.
My teaching includes basic, advanced and management education courses as well as supervision of bachelor’s, master’s, eMBA and doctoral theses in marketing. I'm currently responsible for advanced level B2B marketing course and quantitative research methods course.
- What Adaptations Does Value-Driven B2B Exchange Require? (2018) 2018 ANZMAC Conference Proceedings Joona Keränen, Elina Jaakkola, Harri Terho, Mekhail Mustak
(O2 Muu julkaisu ) - Customer reference marketing: Conceptualization, measurement and link to selling performance (2017)
- Industrial Marketing Management
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action (2017)
- Industrial Marketing Management
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - Crafting solutions in business markets: The important role of salesperson’s human and social capital (2016) Eva Böhm, Andreas Eggert, Harri Terho, Wolfgang Ulaga, Alexander Haas
(O2 Muu julkaisu ) - Outward-looking and future-oriented customer value potential management: The sales force value appropriation role (2016)
- Industrial Marketing Management
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - The role and impact of firm's strategic orientations on launch performance: significance of relationship orientation (2016)
- Journal of Business and Industrial Marketing
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - Effective implementation of relationship orientation in new product launches (2015)
- Industrial Marketing Management
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling (2015)
- Industrial Marketing Management
(A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä ) - Wertbasiertes Verkaufen auf Industriegütermärkten (2015) Handbuch Industriegütermarketing Eggert A, Haas A, Ulaga W, Terho H
(A3 Vertaisarvioitu kirjan tai muun kokoomateoksen osa) - What Constitutes Customer Experience Management? Towards a Systematic Conceptualization of CEM (2015) Proceedings of the 44th European Marketing Academy Conference Jaakkola Elina, Terho Harri
(A4 Vertaisarvioitu artikkeli konferenssijulkaisussa)



