Harri Terho
Doctor of Science (Econ. & Bus. Adm.), Docent
harri.terho@utu.fi +358 29 450 4095 +358 40 566 4895 Rehtorinpellonkatu 3 Turku ORCID identifier: https://orcid.org/0000-0001-9026-6512 |
B-to-B marketing; B-to-B sales, Customer value, Value-based selling, Solution business; CRM; Customer portfolio management; Customer Experience; Customer experience management; Customer Journeys; Digital marketing, Social Media marketing, Marketing Performance
I hold the positions of Associate Professor of Marketing (tenure track) at Turku School of Economics, and Docent at Lappeenranta technical University. Previously I have worked as Associate Professor (2022-2023) at Tampere University, University researcher (2017-2022) at Turku School of Economics, Collegium Researcher at Turku Institute for Advanced Studies, TIAS (2014-2016), and as a Postdoctoral Researcher at TSE (2008-2013).
My research has been published in leading general and B2B marketing Journals such as Journal of the Academy of Marketing Science, Industrial Marketing Management, Journal of Business Research, MIT Sloan Management Review, Journal of Interactive Marketing, Journal of Personal Selling and Sales Management among others. I'm currently an editorial board member in Industrial Marketing Management, Journal of Business Research, and Journal of Business-to-Business Marketing
My research profile focuses broadly on B2B marketing and I have currently published around 30 Journal Articles in this area. My research expertise covers four broad themes of (1) Customer value-based marketing and sales, (2) Business relationships and their management, (3) Digital and social media marketing in B2B, and (4) Customer journeys and customer experience management in B2B. Methodologically I'm versatile as I do both qualitative “theory-building” and quantitative “theory-testing” research. I have used a wide range of methods in my research including quantitative (e.g. PLS, maximum likelihood SEM, multivariate methods, random forests, scale development, experiments), qualitative (inductive approaches such as Gioia and TIU, Nvivo), set-theoretic methods (fsQCA), as well as conceptual research.
My teaching includes basic, advanced and management education courses as well as supervision of bachelor’s, master’s, eMBA and doctoral theses in marketing. I'm currently responsible for advanced level B2B marketing course and quantitative research methods course.
- Enhancing B2B sales through digital transformation : Insights into effective sales enablement (2025)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - How B2B social media content strategies generate engagement across different social media platforms (2025)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - Risky service experience? The role of risk in B2B customer journeys (2025) Handbook of Service Experience Panina, Ekaterina; Jaakkola, Elina; Terho, Harri
(A3 Refereed book chapter or chapter in a compilation book) - The Package Says More Than a Thousand Words : The Effect of Eco‐Labelling and Package Material on Consumer's Purchase Intentions (2025)
- Journal of Consumer Behaviour
(A1 Refereed original research article in a scientific journal) - Gain-sharing arrangements in value-based pricing : economic and behavioral perspectives (2024) Elgar Encyclopedia of Pricing Keränen Joona; Salonen Anna; Terho Harri
(A3 Refereed book chapter or chapter in a compilation book) - Getting the Recipe Right: How Content Combinations Drive Social Media Engagement Behaviors (2024)
- Journal of Interactive Marketing
(A1 Refereed original research article in a scientific journal) - Gain-sharing in performance-based contracting : How risk and fairness drive business customers' willingness-to-switch to a gain-sharing arrangement (2023)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - Toward a contextualized understanding of inside sales: the role of sales development in effective lead funnel management (2023)
- Journal of Business and Industrial Marketing
(A1 Refereed original research article in a scientific journal) - CRM system implementation and firm performance: the role of consultant facilitation and user involvement (2022)
- Journal of Business and Industrial Marketing
(A1 Refereed original research article in a scientific journal) - Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey (2022)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - Measuring B2B social selling: Key activities, antecedents and performance outcomes (2022)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - Salesforce Transformation to Solution Selling (2021) The Palgrave Handbook of Servitization Salonen Anna, Terho Harri
(A3 Refereed book chapter or chapter in a compilation book) - Service journey quality: conceptualization, measurement and customer outcomes (2021)
- Journal of Service Management
(A1 Refereed original research article in a scientific journal) - The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity (2021)
- Journal of Business Research
(A1 Refereed original research article in a scientific journal) - Three Ways to Sell Value in B2B Markets (2021)
- Mit Sloan Management Review
(A1 Refereed original research article in a scientific journal) - Trendit B2B myynnin tutkimuksessa. In: Myyntitalkoot – 11 etulinjan bisnesvaikuttajan näkemyksiä ammattimaisesta myynnistä. BIIT Oy Whitepaper (2021) Terho Harri
(Other publication) - Drivers and outcomes of salespersons' value opportunity recognition competence in solution selling (2020)
- Journal of Personal Selling and Sales Management
(A1 Refereed original research article in a scientific journal) - Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions (2020)
- Journal of the Academy of Marketing Science
(A1 Refereed original research article in a scientific journal) - Opportunities for value-based selling in an economic crisis: Managerial insights from a firm boundary theory (2020)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal) - Advancing social media driven sales research: Establishing conceptual foundations for B-to-B social selling (2019)
- Industrial Marketing Management
(A1 Refereed original research article in a scientific journal)