Salesforce Transformation to Solution Selling




Salonen Anna, Terho Harri

Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Ziaee Bigdeli, Christian Kowalkowski, Rogelio Oliva, Vinit Parida

Cham

2021

The Palgrave Handbook of Servitization

343

354

978-3-030-75770-0

978-3-030-75771-7

DOIhttps://doi.org/10.1007/978-3-030-75771-7_22

https://link.springer.com/chapter/10.1007/978-3-030-75771-7_22

https://research.utu.fi/converis/portal/detail/Publication/68491087



A central part of a manufacturer’s transformation to solution selling involves recruiting and training salespersons who enact the critical relational processes of solution selling at the customer interface. Such solution selling involvement by the salespeople plays a key role in ensuring subsequent solution selling performance. However, given that the requirements for solution selling differ drastically from product selling, ensuring salesperson solution selling involvement is a challenging task in a transformation context. Given these difficulties, we suggest that the manufacturer undergoing a solution transformation can choose between two approaches. One alternative is to create a dedicated solution selling salesforce staffed with salespeople who possess the right set of motivations and abilities. The other is to implement a broader transformation program that facilitates the ability of the existing product-centric salesforce to engage in solution selling. It is likely that a dedicated solution salesforce staffed with suitable salespeople precedes a broader salesforce wide transformation.


Last updated on 2024-26-11 at 19:29