A3 Refereed book chapter or chapter in a compilation book

Internal marketing and branding: Nonprofit marketing starts from the inside




AuthorsChapleo Chris, Suomi Kati

EditorsHyde Fran, Mitchell Sarah-Louise

Edition1

Publishing placeLondon

Publication year2021

Book title Charity Marketing. Contemporary Issues, Research and Practice

eISBN978-1-003-13416-9

DOIhttps://doi.org/10.4324/9781003134169-12

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/67699023


Abstract

Success for modern nonprofit organisations in a competitive world relies upon not just effective external marketing, but good internal marketing to build a culture that underpins marketing orientation and maximises efficient use of marketing resources. This chapter focuses on contemporary academic research and the latest thinking on internal marketing and branding in nonprofits and combines this theory with practice through clear examples. Challenges of internal marketing, brand orientation and the role of internal structure are explicitly examined. A case study based on a well-known nonprofit music festival in Finland is explored and analysed to illustrate how the discussed internal marketing and branding theory inform good practice. Implications for practice are detailed


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Last updated on 2024-26-11 at 17:06