A1 Refereed original research article in a scientific journal

Digital Stories Representing Agency Enhancement at Work




AuthorsHakanurmi Satu, Palonen Tuire, Murtonen Mari

PublisherSage Publications

Publication year2021

JournalAdult Education Quarterly

Volume71

Issue3

First page 251

Last page271

Number of pages21

ISSN0741-7136

eISSN1552-3047

DOIhttps://doi.org/10.1177/0741713621989990

Web address https://journals.sagepub.com/doi/10.1177/0741713621989990

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/52796100


Abstract

This case study about agency enhancement at work in a business organization is based on narrative inquiry. After a staff development project lasting 2½ years, the employees produced digital stories concerning their meaningful moments at work. Through social interactional narrative analysis, multimodal transcription, and text analysis, we examined how agency was enhanced according the narratives. Agency enhancement involved the incoherency between present cognitive models, attitudes, and practices of work compared with inner or outer expectations. Employees used lifelong experiences in their digital stories, which provided a rich source of data, including the visuals and transcripts, offering a unique vantage point for narrative analysis. These digital stories revealed the sociocultural, transformative, and situational modalities of agency enhancement as well as the relationship between epistemic selves and sociocultural bindings in the reforming of agency.


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