Purpose: This study aims to develop a pandemic
vulnerability knowledge visualisation index to support the strategic
decision-making efforts of authorities.

Design/methodology/approach: First, the key
vulnerability factors from the literature are identified. Second, using the
vulnerability factors as indicators, a composite index is developed. Last, from
the index values, a set of vulnerability knowledge maps, showing the
vulnerability hotspots, are prepared.

Findings: Ten indicators are identified as
vulnerability factors that could significantly impact the virus spread risks. Verifying
the identified hotspots against the recorded infected cases and deaths has
evidenced the usefulness of the index. Determining and visualising the
high-vulnerability locations and communities could help in informed strategic decision-making
and responses of the authorises to the pandemic.

Originality/value: The study
demonstrates that the developed pandemic vulnerability knowledge visualisation
index is particularly appropriate in the context of Australia. Nonetheless, by replicating
the methodologic steps of the study, customised versions can be developed for other
country contexts.

Keywords: knowledge visualisation; strategic decision-making;
community vulnerability; COVID-19; government response; Australia

Paper type: Research paper