O2 Muu julkaisu
Analyzing Hate Speech Toward Players from the MENA in League of Legends
(Extended Abstract of the 2019 CHI Conference on Human Factors in Computing Systems)
Tekijät: Sercan Sengün, Joni Salminen, Soon-gyo Jung, Peter Mawhorter, Bernard J. Jansen
Konferenssin vakiintunut nimi: ACM SIGCHI annual conference on human factors in computing systems
Kustantaja: ACM
Julkaisuvuosi: 2019
Kokoomateoksen nimi: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
Sivujen määrä: 6
ISBN: 978-1-4503-5971-9
DOI: https://doi.org/10.1145/3290607.3312924
Verkko-osoite: http://doi.acm.org/10.1145/3290607.3312924
Tiivistelmä
We analyze hate speech toward the MENA players as a form of toxic behavior in League of Legends in-game and forum chats. We find that this kind of toxicity: (1) is initiated by one or two players; (2) sparks from criticizing the skills of team members; (3) can be elevated by frustration with game elements and hardware; and (4) can turn into personal clashes. There is also non-toxic use of abusive language, which stresses the importance of context-aware analysis (i.e., interpreting what is actually toxic). Finally, we find evidence that the type of toxicity varies by server location, advising gaming companies to consider the location of players when setting up policies to mitigate hate speech.
We analyze hate speech toward the MENA players as a form of toxic behavior in League of Legends in-game and forum chats. We find that this kind of toxicity: (1) is initiated by one or two players; (2) sparks from criticizing the skills of team members; (3) can be elevated by frustration with game elements and hardware; and (4) can turn into personal clashes. There is also non-toxic use of abusive language, which stresses the importance of context-aware analysis (i.e., interpreting what is actually toxic). Finally, we find evidence that the type of toxicity varies by server location, advising gaming companies to consider the location of players when setting up policies to mitigate hate speech.
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