Research libraries' core operations and services rely heavily on information and communication technology products, such as library management systems and digital repositories. Since the 1970s, libraries and their technology providers have established relatively balanced and predictable relationships for technology development, acquisition, and deployment, mainly characterised by the process of public tendering. However, recent technological advancements and innovations have disrupted this balance and altered the power dynamics within the entire knowledge ecosystem. Libraries are acutely aware of these changes and are eager to navigate the new landscape of library technology. To obtain evidence-based guidance for the future, the Danish Research Library Association (DFFU) and the European Research Library Association (LIBER) conducted a study on collaborations and partnerships in the context of library technology. This study focused on Danish research libraries and their technology providers during 2023–2024, offering insights into the current state of affairs and future recommendations for improved collaboration. The study revealed that libraries and their technology providers have fundamentally differing perceptions of their relationship. While libraries tend to view providers as mere vendors and expect to negotiate a customer-supplier relationship, the companies seek active engagement from libraries and expect the building of enduring partnerships and user communities. The study implies that this discrepancy of perceptions may hinder successful idea exchange and innovative co-development of new technologies. In my talk, I will present this study's findings and discuss its recommendations for bridging the gap between libraries and technology providers to foster more effective collaborations.