A4 Refereed article in a conference publication
A Metaverse Where Users, NPCs and AI Agents Can Coexist
Authors: Markopoulos, Panagiotis; Smed, Jouni
Editors: Ahram, Tareq Z.; Karwowski, Waldemar; Rau, Pei-Luen
Conference name: International Conference on Applied Human Factors and Ergonomics
Publication year: 2025
Journal: AHFE International
Book title : Human-Computer Interaction & Emerging Technologies : Proceedings of the 16th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Orlando, Florida, USA 26-30 July 2025
Volume: 195
First page : 174
Last page: 183
ISBN: 978-1-964867-71-7
eISSN: 2771-0718
DOI: https://doi.org/10.54941/ahfe1006235
Publication's open availability at the time of reporting: Open Access
Publication channel's open availability : Open Access publication channel
Web address : https://doi.org/10.54941/ahfe1006235
Self-archived copy’s web address: https://research.utu.fi/converis/portal/detail/Publication/506135121
The Metaverse is a rapidly evolving virtual ecosystem that offers endless possibilities for enhancing user experiences, encouraging interactivity, and allowing the exploration of immersive digital environments. This paper examines the critical role of NPCs (non-player characters) and AI agents in achieving these goals, emphasizing their ability to simulate lifelike behaviours and interactions that enrich the Metaverse. By drawing on recent advancements, such as the integration of AI bots on platforms like Facebook and Instagram, the paper explores how these agents can provide appropriate user support, entertainment, and companionship, while also enhancing the believability and vibrancy of virtual spaces.The paper also highlights a significant challenge. The overpopulation of user-created bots. Much like the rise of automated accounts on traditional social media platforms, an uncontrolled influx of these bots in the Metaverse could disrupt user social dynamics, dilute authentic interactions, and overcrowd the virtual environments. The resulting imbalance threatens to undermine the Metaverse's potential to deliver meaningful and enjoyable experiences. By researching and analysing the coexistence of NPCs, AI agents, users, and regulated bots, this paper promotes the idea of a Metaverse that supports artificial and human interactions, ensuring a dynamic, engaging, and sociable virtual environment for all participants.
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