A1 Refereed original research article in a scientific journal

People-processing in youth welfare services: A cross-sectional approach




AuthorsAaltonen, Sanna; Lipponen, Oona; Hästbacka, Noora; Karvonen, Sakari

PublisherPergamon Press

Publication year2025

Journal: Children and Youth Services Review

Article number108027

Volume168

ISSN0190-7409

eISSN1873-7765

DOIhttps://doi.org/10.1016/j.childyouth.2024.108027

Publication's open availability at the time of reportingOpen Access

Publication channel's open availability Partially Open Access publication channel

Web address https://doi.org/10.1016/j.childyouth.2024.108027

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/505950589


Abstract

This paper holistically sheds light on youth welfare services, drawing upon interviews with professionals working in youth, health, social and employment services and investigating their institutionally embedded professional practices and shared features. The 38 individual and group interviews with 73 professionals were analysed thematically to determine their priorities in their work and identify what is done with young people seeking help from their services. First, the services were identified as having four functions: (1) guidance, (2) authoritative decision-making, (3) psychosocial support and (4) everyday support. These functions are prioritised differently in the services, but the services are not limited to a single service feature. This typology demonstrates that young people often need more than one form of support for diverse aspects of their lives. Second, the interviews highlighted the working method of people-processing, understood as categorising, assessing and guiding clients to other services. While earlier research has understood people-processing as a feature of specific services or organisations, it is a central method in all services. The service system’s high client volumes and requirements for efficiency make it ill-suited to long-term, relationship-based work, and there is an incentive to keep young people moving on a service pathway and process them forward.


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Funding information in the publication
The work was financially supported by Ministry of Social Affairs and Health.


Last updated on 05/01/2026 12:01:39 PM