Introducing a Chatbot to Support Victim-Survivors of Domestic Abuse: Victim-Survivor Perspectives - UTU Research Portal

A1 Refereed original research article in a scientific journal

Introducing a Chatbot to Support Victim-Survivors of Domestic Abuse: Victim-Survivor Perspectives

Authors: Lombard Nancy; Butterby Kate; Mielismäki Hanna; Vicente-García Rocío; Pérez-Martínez Vanesa

Publisher: SAGE Publications

Publication year: 2025

Journal: Violence Against Women

Journal name in source: Violence Against Women

Article number: 10778012251363583

ISSN: 1077-8012

eISSN: 1552-8448

DOI: https://doi.org/10.1177/10778012251363583

Web address : https://doi.org/10.1177/10778012251363583

Abstract

The use of mobile-based technology to support victim-survivors who are subjected to domestic violence and abuse (DVA) is becoming more prevalent. This article explores the challenges that women who are seeking help for DVA may experience, examining whether a chatbot can offer positive solutions alongside highlighting some of the apprehensions victim-survivors have about its creation and implementation including safety and privacy concerns. We conclude that the chatbot has the potential to be an innovative solution but could also be detrimental for survivors if used as an alternative to investment in preventative, transformative innovations focusing on eliminating DVA.

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Funding information in the publication:
The authors disclosed receipt of the following ﬁnancial support for the research, authorship, and/or publication of this article: This work was supported by the HORIZON EUROPE Innovative Europe (grant number: UK Research and Innovation (UKRI) Grant 10039269], European Union [Grant: 101073922: ISEDA).