A4 Refereed article in a conference publication
A template for data-driven personas: Analyzing 31 quantitatively oriented persona profiles
Authors: Joni Salminen, Kathleen Guan, Lene Nielsen, Soon-gyo Jung, Bernard J. Jansen
Editors: Sakae Yamamoto, Hirohiko Mori
Conference name: International Conference on Human-Computer Interaction
Publisher: Springer
Publication year: 2020
Journal: International Conference on Human-Computer Interaction
Book title : HCII 2020: Human Interface and the Management of Information. Designing Information
Journal name in source: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Series title: Lecture Notes in Computer Science
Volume: 12184
First page : 125
Last page: 144
ISBN: 978-3-030-50019-1
eISBN: 978-3-030-50020-7
ISSN: 0302-9743
DOI: https://doi.org/10.1007/978-3-030-50020-7_8
Following the proliferation of personified big data and data science algorithms, data-driven user personas (DDPs) are becoming more common in persona design. However, the DDP templates are seemingly diverse and fragmented, prompting a need for a synthesis of the information included in these personas. Analyzing 31 templates for DDPs, we find that DDPs vary greatly by their information richness, as the most informative layout has more than 300% more information categories than the least informative layout. We also find that graphical complexity and information richness do not necessarily correlate. Furthermore, the chosen persona development method may carry over to the information presentation, with quantitative data typically presented as scores, metrics, or tables and qualitative data as text-rich narratives. We did not find one “general template” for DDPs and defining this is difficult due to the variety of the outputs of different methods as well as different information needs of the persona users.