A1 Refereed original research article in a scientific journal

Digital health readiness - insights from healthcare leaders in operational management: a cross-sectional survey




AuthorsSteenkamp, Ilze; Peltonen, Laura Maria; Chipps, Jennifer

PublisherBioMed Central

Publishing placeLONDON

Publication year2025

JournalBMC Health Services Research

Journal name in sourceBMC HEALTH SERVICES RESEARCH

Journal acronymBMC HEALTH SERV RES

Article number240

Volume25

Issue1

Number of pages11

eISSN1472-6963

DOIhttps://doi.org/10.1186/s12913-024-12129-y

Web address https://doi.org/10.1186/s12913-024-12129-y

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/491432972


Abstract

Background Developing countries' public health systems struggle with digital health implementation, and reports of low digital health readiness exist within the workforce. This study investigates the perceived digital health readiness of healthcare leaders in operational management to implement digital health tools.

Methods A cross-sectional survey using the E-Ready 2.0 scale was used to measure digital health readiness (n = 329) in 11 hospitals in the Western Cape, South Africa (September 2023 - March 2024). Descriptive statistics summarised respondent characteristics and the E-Ready 2.0 subscales: conditions for change at the workplace and among individuals, support and engagement from management, colleagues' readiness, consequences for the status quo and workplace attitudes. Statements scoring 60% or more were considered to have higher readiness. Chi-square and Mann-Whitney U tests were used to examine associations between demographic variables and subscale statements.

Results A total of 143 healthcare leaders responded (56.1% response rate) (n = 114 nurses [79.7%], n = 29 medical doctors [20.3%]). The average age was 46.4 +/- 10.0 years. Overall, higher levels of readiness (above 70%) were observed with statements related to workplace attitudes, whereas conditions for change at the workplace and among individuals showed lower readiness (below 50%).

Conclusion Despite significant investment in digital health tools, there remains limited digital health readiness among those responsible for leading these implementations.


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Funding information in the publication
The work was supported by the Digital Health Research Chair Programme.


Last updated on 2025-10-04 at 13:51