Comprehending User Satisfaction with Smoking-Cessation Online Health Communities: A Social Support Perspective
: Li Chenglong
: Mirella Cacace, Raija Halonen, Hongxiu Li, Thao Phuong Orrensalo, Chenglong Li, Gunilla Widén, Reima Suomi
: International Conference on Well-Being in the Information Society
: Cham
: 2020
: Communications in Computer and Information Science
: Well-Being in the Information Society. Fruits of Respect: 8th International Conference, WIS 2020, Turku, Finland, August 26–27, 2020, Proceedings
: Communications in Computer and Information Science
: 1270
: 112
: 127
: 978-3-030-57846-6
: 978-3-030-57847-3
: 1865-0929
DOI: https://doi.org/10.1007/978-3-030-57847-3_8
: https://research.utu.fi/converis/portal/detail/Publication/48613668
This study aims to unravel the user satisfaction in smoking-cessation
online health communities (OHCs). In the proposed research model, users’
knowledge sharing and recommendation behaviour are motivated by user
satisfaction. User satisfaction, in turn, is determined by users’
confirmation of their expectations and perceived usefulness (PU) of
smoking-cessation OHCs. In addition, informational support, emotional
support, and esteem support are conceptualized as the determinants of PU
from a social support perspective. The research model is tested by
analysing online survey data (N = 173) among users of two
smoking-cessation OHCs. The empirical results indicate that satisfaction
affects users’ knowledge sharing and recommendation behaviour
positively, and both PU and confirmation determine satisfaction. PU of
smoking-cessation OHCs is motivated by emotional support and esteem
support. The findings extend the understanding of user satisfaction in
the particular context of smoking-cessation OHCs and provide
administration of smoking-cessation OHCs with practical implications.
