A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä
Investigating usability of mobile health applications in Bangladesh
Tekijät: Islam MN, Karim MM, Inan TT, Islam AKMN
Kustantaja: BMC
Julkaisuvuosi: 2020
Journal: BMC Medical Informatics and Decision Making
Tietokannassa oleva lehden nimi: BMC MEDICAL INFORMATICS AND DECISION MAKING
Lehden akronyymi: BMC MED INFORM DECIS
Artikkelin numero: ARTN 19
Vuosikerta: 20
Numero: 1
Sivujen määrä: 13
eISSN: 1472-6947
DOI: https://doi.org/10.1186/s12911-020-1033-3
Verkko-osoite: https://bmcmedinformdecismak.biomedcentral.com/articles/10.1186/s12911-020-1033-3
Rinnakkaistallenteen osoite: https://research.utu.fi/converis/portal/detail/Publication/46470123
Background Lack of usability can be a major barrier for the rapid adoption of mobile services. Therefore, the purpose of this paper is to investigate the usability of Mobile Health applications in Bangladesh. Method We followed a 3-stage approach in our research. First, we conducted a keyword-based application search in the popular app stores. We followed the affinity diagram approach and clustered the found applications into nine groups. Second, we randomly selected four apps from each group (36 apps in total) and conducted a heuristic evaluation. Finally, we selected the highest downloaded app from each group and conducted user studies with 30 participants. Results We found 61% usability problems are catastrophe or major in nature from heuristic inspection. The most (21%) violated heuristic is aesthetic and minimalist design. The user studies revealed low System Usability Scale (SUS) scores for those apps that had a high number of usability problems based on the heuristic evaluation. Thus, the results of heuristic evaluation and user studies complement each other. Conclusion Overall, the findings suggest that the usability of the mobile health apps in Bangladesh is not satisfactory in general and could be a potential barrier for wider adoption of mobile health services.
Ladattava julkaisu This is an electronic reprint of the original article. |  |
